Privacy Policy
Effective Date: September 2, 2026
Orthotic Prosthetic Center (“OPC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, maintain, and protect information through our website, offices, and communications with our patients, customers, and visitors.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Mailing address
- Telephone number
- Mobile telephone number
- Email address
- Appointment information
- Insurance and billing information
- Information submitted through forms on our website
- Information provided when you contact our offices
- Information necessary to provide orthotic, prosthetic, bracing, diabetic shoe, and related services
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We may use information we collect to:
- Provide and coordinate services
- Schedule and manage appointments
- Communicate with patients and customers
- Respond to questions and requests
- Provide customer service
- Process billing and insurance matters
- Provide information regarding orders, equipment, and services
- Improve our website and services
- Send administrative and service-related communications
- Send marketing communications when appropriate consent has been provided
- Maintain the security of our website and systems
- Comply with applicable laws and regulations
3. Text Messages and SMS Communications
If you provide your mobile telephone number and opt in to receive text messages from Orthotic Prosthetic Center, we may send you text messages relating to our services.
These messages may include:
- Appointment reminders and confirmations
- Appointment scheduling or rescheduling
- Notifications regarding orders or services
- Customer service communications
- Other administrative or service-related information
- Marketing messages when you have separately provided the appropriate consent
Message frequency varies. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any goods or services from Orthotic Prosthetic Center.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP.
4. Mobile Information and SMS Consent
Orthotic Prosthetic Center does not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
SMS consent and mobile information will not be shared with third parties for their own marketing purposes.
We may share information with service providers who assist us in operating our business and providing our services, including companies that provide appointment scheduling, communications, technology, or text-messaging services. These providers may use information only as necessary to provide services to Orthotic Prosthetic Center.
5. Sharing of Information
We may disclose information when necessary to:
- Provide services requested by you
- Process insurance claims and billing
- Schedule or coordinate services
- Provide customer support
- Operate our website and business
- Work with service providers who assist our business
- Comply with applicable laws, regulations, legal processes, or government requests
- Protect the rights, safety, property, or security of Orthotic Prosthetic Center, our patients, customers, employees, or others
We do not sell personal information for monetary consideration.
6. Healthcare Information
Certain information collected by Orthotic Prosthetic Center may constitute protected health information under applicable healthcare privacy laws, including HIPAA.
When applicable, protected health information is handled in accordance with applicable federal and state laws and our Notice of Privacy Practices.
Our Notice of Privacy Practices may provide additional information concerning the use and disclosure of protected health information and your rights regarding that information.
7. Cookies and Website Technologies
Our website may use cookies, analytics services, or similar technologies to help operate the website, understand how visitors use our website, improve our services, and maintain website security.
You may be able to control certain cookies through your browser settings.
8. Data Security
We take reasonable administrative, technical, and physical measures designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Third-Party Services
We may use third-party companies to assist with services such as:
- Website hosting
- Appointment scheduling
- Billing and insurance processing
- Text messaging
- Email communications
- Information technology
- Data storage
- Website analytics
- Customer support
These providers may have access to information as necessary to perform services on our behalf and are expected to handle information in accordance with applicable requirements.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children for purposes unrelated to providing requested services.
When information concerning a minor is collected in connection with our services, we handle that information in accordance with applicable law.
11. Your Choices
You may contact us regarding questions about information we maintain about you.
You may also:
- Opt out of SMS communications by replying STOP
- Request assistance with SMS communications by replying HELP
- Request that non-essential marketing communications be discontinued
Opting out of marketing communications does not necessarily prevent us from sending necessary administrative, appointment-related, or service-related communications.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, we will update the Effective Date shown at the beginning of this policy.
13. Contact Us
Orthotic Prosthetic Center
Website: https://orthoticprostheticcenters.com
For questions regarding this Privacy Policy or our privacy practices, please contact Orthotic Prosthetic Center through the contact information provided on our website.
SMS NOTICE: By providing your mobile telephone number and separately opting in to receive text messages from Orthotic Prosthetic Center, you consent to receive the applicable text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing goods or services.
